Solo Solis Privacy Policy

Solo Solis cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Solo Solis. The starting date for the validity of these conditions is 23/05/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information we collect about you, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it, which security techniques we use and for whom the data is visible.

Online store software

Magento

Our online store was developed with Magento software. Personal data that you make available to us for the benefit of our services will be shared with this party. Magento has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Magento is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. Magento reserves the right to share collected data within its own group and affiliated partners to further improve its services. Magento takes into account the applicable legal retention periods for (personal) data.

Our online store was developed with Magento software, we have chosen Amazon for our web hosting. Personal data that you make available to us for the purpose of our services will be shared with this party. Amazon has access to your data to provide us with (technical) support, and they will never use your data for any other purpose. Amazon is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Backups are made regularly to prevent data loss.

Web hosting

Amazon

We purchase web hosting and email services from Amazon. Amazon processes personal data on our behalf and does not use your data for its own purposes. This party can, however, collect metadata about the use of the services. This is not personal data. Amazon has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Amazon is obliged to maintain confidentiality under the agreement.

E-mail and mailing lists

Copernica

Our website uses Copernica, a third party that handles e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent via Copernica's servers. Copernica will never use your name and email address for its own purposes. At the bottom of every newsletter that is sent automatically via our website you will see the ‘unsubscribe’ link. If you click here you will no longer receive emails from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Copernica. Copernica uses cookies and other internet technologies that provide insight into whether emails are opened and read. Copernica reserves the right to use your data to further improve its services and to share information with third parties in this context.

Our website uses Copernica, a third party that handles e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent via Copernica's servers. Copernica will never use your name and email address for its own purposes. At the bottom of every newsletter that is sent automatically via our website you will see the ‘unsubscribe’ link. If you click here you will no longer receive emails from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Copernica. Copernica uses cookies and other internet technologies that provide insight into whether emails are opened and read. Copernica reserves the right to use your data to further improve its services and to share information with third parties in this context.

Office365

We use the services of Office365 for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Office365 does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Pay.nl

We use the payment service provider Pay.nl to process (part of) the payments in our online store. Pay.nl processes your name, address and residence details and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. In the case of a request for a deferred payment ( credit facility) personal data and order data with post-payment service providers. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Pay.nl's services for which it engages third parties. Pay.nl does not store your data for longer than permitted by the legal terms.

PayPal, Apple Pay, American Express and Notyd

To process (part of) the payments in our online store, we use PayPal, Apple Pay, American Express and Notyd platforms, process your name, address, residence details, telephone number, IP address and your payment details such as your bank account or credit card number. PayPal, Apple Pay, American Express and Notyd have taken appropriate technical and organizational measures to protect your personal data. PayPal, Apple Pay, American Express and Notyd reserve the right to use your data to further improve the services and in this context to share (anonymized) data with third parties. PayPal, Apple Pay, American Express and Notyd share personal data and information regarding your financial position with credit rating agencies in the event of an application for a deferred payment (credit facility). All the above-mentioned guarantees with regard to the protection of your data also apply to the parts of the services of PayPal, Apple Pay, American Express and Notyd for which they engage third parties. PayPal, Apple Pay, American Express and Notyd do not store your data for longer than is permitted by the legal periods.

Reviews

TrustedSite

We collect reviews via the TrustedSite platform. If you leave a review via TrustedSite, you are required to provide a name and email address. TrustedSite shares this information with us so that we can link the review to your order. TrustedSite also publishes your name on its own website. In some cases, TrustedSite may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address with TrustedSite. They only use this information for the purpose of inviting you to leave a review. TrustedSite has taken appropriate technical and organizational measures to protect your personal data. TrustedSite reserves the right to engage third parties for the provision of services, we have given TrustedSite permission for this. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which TrustedSite engages third parties.

Shipping and logistics

PostNL, Deutsche Post, DHL & FedEx

If you place an order with us, it is our job to have your package delivered to you. We use services from PostNL, Deutsche Post, DHL & FedEx to carry out deliveries. It is therefore necessary that we share your name, address and residence details with PostNL, Deutsche Post, DHL & FedEx. PostNL, Deutsche Post, DHL & FedEx only use this data for the purpose of executing the agreement. In the event that PostNL, Deutsche Post, DHL & FedEx engage subcontractors, PostNL, Deutsche Post, DHL & FedEx will also make your data available to these parties.

Purpose of data processing

General purpose of the processing

We only use your data for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data collected automatically by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations

In appropriate cases, Solo Solis may be held to share your data in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case we are forced to share your data, but we will oppose this within the possibilities offered by the law.

Retention periods

We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we send to in response to your order.

Your rights

Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. Below we explain which rights these are and how you can rely on these rights. In principle, to prevent misuse, we only send copies and copies of your data to the e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of completed requests, in the case of a request to be forgotten we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we have processed your personal data. using a wrong way.

Right of inspection

You always have the right to inspect the data that we process or have processed that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address known to us, with an overview of the processors who have this data in their possession, stating the category under which we have stored this data. p>

Right of rectification

You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been changed at the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process that relates to your person or that can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you cancel the restriction.

Right to portability

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you, processed by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that has been processed by other processors or third parties on our behalf, at the e-mail address known to us. To all  In such a case, we will most likely no longer be able to continue the service, because the secure linking of data files can no longer be guaranteed.

Right to object and other rights

In appropriate cases, you have the right to object to the processing of your personal data by or on behalf of Solo Solis. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently cease processing. You also have the right not to participate in automated individual decision-making or profiling. to be subjected. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies from the American company Google are placed via our website, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged to provide access to this data based on applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products.

Third party cookies

If third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, on this page you will always find the most recent version. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you of this by e-mail.

Contact details

Solo Solis
Rietveldenweg 47F
5222 AP 's-Hertogenbosch
Netherlands
T+31884263999
info@solo-solis.com

Contact person for privacy matters

Nik de Jong