RETURNS

In the rare circumstance that you are not entirely happy with your purchase we would be pleased to offer you a full refund! We strive to ensure that the return process is as painless as possible. Returns need to be reported within 14 days after you made the purchase. After you let us know you get an additional 14 days to send back the order or part of the order. To be eligible for a return, the sunglasses must be unused and in the same condition that you received it. It must also be in the original packaging. If your sunglasses arrived damaged please contact us directly to handle the matter for you. Once we receive your returned package, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days. However, you are responsible for the return shipping costs.

Our return address:

Solo Solis
attn. Returns
 
Hallenweg 3
5615 PP Eindhoven
The Netherlands 

We recommend to first inform us in case of any complaints by sending an e-mail to info@solo-solis.com. Does this not solve your complaints, then there is the opportunity to apply for mediaton through Stichting (Foundation) WebwinkelKeur. From February 15th 2016 consumers in the EU are able to report complaints through the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not taken into consideration elsewhere you are able to report your complaint at the platform of the European Union.