WORLDWIDE SHIPPING  Call +31 884 263 999 / Skype solosolisen

FAQ


General Questions

How do I place an order?

Creating an account online is by far the fastest and most efficient way. You can also place an order over the phone or email.

Do you accept International orders?

Absolutely. We will ship anywhere in the world that couriers ship.

Do you Charge sales tax?

If you have a valid VAT number you will not be charged any sales tax. However, if you sell to end consumers, you must check your local tax law to charge proper sales tax to your customers. If you are not a business planning on reselling then we will add on sales tax.

How long does it take to ship the merchandise upon ordering?

We will ship out the same day on weekdays when the payment has been received.

What is the minimum order quantity (MOQ)?

In order to do business with us you must order over 25 pieces from our collection. If you wish to source a pair of sunglasses which we do not carry please contact us for MOQs and we will get back to you ASAP.

Do you have pre-orders or futures?

Yes we do. Futures are published with the date of arrival in stock. You can just order and we will ship them once they are available!

I do not have a seller’s permit. Can I still purchase from you?

Yes we are open to the general public however you will be subject to sales tax.

How can I track my order?

We will e-mail you a tracking code after we have received your order.

Do you sell your items elsewhere? (I want to buy less than 25 pieces).

Yes many of our models can be found at Cheapasssunglasses.com and they ship worldwide. They are a B2C shop and offer stack discounts.

What do I do if the invoice does not match the contents of my received package?

In the rare circumstance that this happens contact us immediately to cross check inventory and our friendly agents will quickly resolve the issue.

Are the sunglasses safe to wear?

Yes! Every sunglass we carry offers 100% UV protection category 3. In other words our sunglasses will provide the same UV eye protection as expensive brands.

How do I know what the shipping will cost me?

Shipping is automatically calculated for you upon checkout. Just add the items to the shopping cart and put in your zip code. Should you require special handling or express shipping contact us for prices.

What are the payment methods?

We offer our clients a wide variety of payment options however Bank wire transfer is preferred. We currently provide the following payment methods: Visa, Mastercard, American Expres, Maestro, PayPal, GiroPay, Direct e-banking, iDEAL, MrCash and Bank wire transfer.

What is the warranty policy on my sunglasses?

It is almost guaranteed that we never send out a faulty product because we make sure all our sunglasses are in top-notch condition before they are shipped. But if you think there is a problem please email us at info@solo-solis.com or call us at +31 884 263 999 and we will rectify the problem ASAP!

Selling FAQ's

May I use your online Images?

Yes! Feel free to use our images to promote your shop and for pre-selling. In checkout mention that you will require images and we email them to you.

*Images displayed at Solo-Solis.com are the property of Solo-Solis, you can only use them subject to the provisions of our offer. Any unauthorized use of images and intellectual material will be investigated.

What is the suggested retail price on your sunglasses?

Typically our sunglasses sell from €10,- to €17,95, however some styles successfully sell from up to €20,-. Your selling strategy should depend on the styles you choose, your method of selling, your competition and more. We have found from our own experience that practically in any business our sunglasses will have great potential to make profit due to our careful sourcing and quality control processes.

Do you sell sunglass stands or displays?

Yes we offer displays! Let us know your needs at checkout or contact us!

What are your best sellers? How do I know which models to choose?

All sunglasses in our collection have been carefully researched and appeal to a mass market. However some sunglasses sell better to certain demographics. If you are unsure about what is best for your store, contact our selection specialists and they will help you build a top selling collection for your customers! Subscribe to our newsletter and we will send you our top sellers list every two months.

Do you offer rebranding (Logo printing, temple printing etc.)?

Yes. From 50 pieces we are able to print temples and glasses. Please contact are team for the possibilities.

Other questions?

If there are any other questions or complaints, please do not hesitate and contact us through our contact form. We respond to all e-mails on a daily basis between 10:00 and 17:30 GMT+1